Refund Policy

Thank you for choosing EscrowFlo. We strive to provide a reliable and valuable transaction management platform for real estate professionals. This Refund Policy explains when subscription fees may be refunded and your rights regarding cancellations.

By subscribing to EscrowFlo, you agree to this Refund Policy.

1. Subscription Fees

EscrowFlo is offered as a recurring subscription service. Subscription fees are billed in advance on either a monthly or annual basis, depending on the plan you select.

Unless otherwise required by law or expressly stated in this policy, all subscription fees are non-refundable.

2. Free Trial

If EscrowFlo offers a free trial, you may cancel your subscription at any time before the trial period ends.

If you do not cancel before the trial expires, your selected payment method will be automatically charged for the applicable subscription plan.

Charges incurred after the trial ends are generally not refundable.

3. Monthly Subscriptions

You may cancel your monthly subscription at any time through your account settings or by contacting our support team.

Cancellation will prevent future renewals but does not entitle you to a refund for the current billing period.

Your account will remain active until the end of the paid subscription term.

4. Annual Subscriptions

Annual subscriptions are billed in advance at a discounted rate.

Unless otherwise required by law, annual subscription fees are non-refundable, including for partial-year usage or unused time remaining in the subscription period.

If you cancel an annual subscription, your access will continue through the end of the prepaid subscription term.

5. Promotional Offers

Promotional pricing, discounts, coupons, referral credits, and introductory offers are subject to their individual terms and conditions.

Unless specifically stated otherwise, promotional purchases are non-refundable.

6. Billing Errors

If you believe you were charged incorrectly, please notify us within 30 days of the billing date.

If we determine that an error occurred, we will promptly correct the issue, which may include issuing a full or partial refund, applying an account credit, or correcting future billing.

7. Duplicate Charges

If you are accidentally charged more than once for the same subscription, please contact us promptly.

Verified duplicate charges will be refunded to the original payment method.

8. Unauthorized Charges

If you believe your account has been charged without your authorization, please contact us immediately so we can investigate.

We may request additional information to verify the claim before issuing any refund.

9. Service Interruptions

While we strive to provide continuous availability, occasional interruptions may occur due to maintenance, software updates, internet outages, or circumstances beyond our reasonable control.

Temporary interruptions generally do not qualify for refunds.

However, if EscrowFlo experiences a prolonged service outage caused solely by us, we may, at our discretion, provide account credits or other appropriate remedies.

10. Account Termination

If your account is suspended or terminated because you violated our Terms of Service, you will not be entitled to a refund of any subscription fees already paid.

11. Chargebacks

Before initiating a chargeback through your bank or credit card issuer, we encourage you to contact our support team so we can resolve the issue quickly.

If a chargeback is initiated, EscrowFlo reserves the right to suspend or terminate your account while the dispute is being investigated.

12. Exceptions

Nothing in this Refund Policy limits any rights that cannot be waived under applicable law.

Where required by law, EscrowFlo will provide refunds in accordance with applicable consumer protection laws.

13. Changes to This Policy

We may update this Refund Policy from time to time.

Any changes will become effective upon posting the revised policy on our website. The "Effective Date" at the top of this policy will indicate when the policy was last updated.

14. Contact Us

If you have any questions regarding this Refund Policy or believe you are entitled to a refund, please contact us:

EscrowFlo
Email: support@escrowflo.com
Website: https://www.escrowflo.com