Privacy Policy

1. Introduction

Welcome to EscrowFlo ("EscrowFlo," "we," "our," or "us").

EscrowFlo provides cloud-based software designed to help real estate professionals manage transactions, organize deadlines, automate reminders, and improve transaction workflows using artificial intelligence and other productivity tools.

We respect your privacy and are committed to protecting the information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, use our software, or otherwise interact with us.

By using EscrowFlo, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information in several ways.

A. Information You Provide

When you create an account or use EscrowFlo, we may collect:

• Name
• Email address
• Phone number
• Brokerage or company name
• Job title
• Billing address
• Payment information (processed securely through Stripe or another payment processor)
• Profile information
• Customer support communications

B. Transaction Information

Users may upload or enter information relating to real estate transactions, including but not limited to:

• Property addresses
• MLS numbers
• Buyer names
• Seller names
• Agent information
• Transaction coordinator information
• Escrow company information
• Contract dates
• Closing dates
• Contingencies
• Deadlines
• Uploaded contracts
• Supporting transaction documents
• Notes entered by users

C. AI Processing Data

Certain uploaded documents are processed using artificial intelligence to assist users in extracting dates, deadlines, and transaction information.

This may include:

• Purchase agreements
• Amendments
• Addenda
• Disclosures
• Escrow instructions
• Other uploaded transaction documents

AI-generated information is intended to assist users and should always be reviewed for accuracy.

EscrowFlo does not guarantee that AI-generated results are complete or error-free.

D. Automatically Collected Information

When you use our website or application, we may automatically collect:

• IP address
• Browser type
• Operating system
• Device information
• Session information
• Pages visited
• Referring website
• Time spent within the application
• Feature usage
• Error logs
• Diagnostic information

E. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve performance
• Analyze website traffic
• Enhance security
• Detect fraud

Users may disable cookies through their browser settings; however, certain features may not function properly.

3. How We Use Information

We use information to:

• Provide the EscrowFlo platform
• Authenticate users
• Create user accounts
• Process payments
• Send notifications
• Deliver email reminders
• Improve AI extraction
• Provide customer support
• Respond to inquiries
• Improve platform performance
• Develop new features
• Prevent fraud
• Detect abuse
• Enforce our Terms of Service
• Comply with legal obligations

4. AI Processing

EscrowFlo uses artificial intelligence to assist users with extracting information from uploaded transaction documents.

AI is used solely to assist users.

Users remain solely responsible for:

• Reviewing all extracted information
• Verifying all deadlines
• Confirming all legal dates
• Confirming contractual obligations

EscrowFlo does not provide legal advice.

AI-generated information should never replace professional review.

5. Email Communications

EscrowFlo may send:

• Account verification emails
• Password reset emails
• Billing notices
• Trial notifications
• Transaction reminders
• Deadline reminders
• System notifications
• Product announcements
• Customer support responses

Users may opt out of marketing communications at any time.

Transactional emails required to operate the service cannot be disabled.

6. Payment Information

Payments are securely processed by third-party payment providers such as Stripe.

EscrowFlo does not store complete credit card numbers on its servers.

Payment information is handled according to the payment processor's own privacy and security policies.

7. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers who assist in operating EscrowFlo, including providers for:

• Cloud hosting
• Authentication
• Payment processing
• Email delivery
• AI document processing
• Customer support
• Analytics
• Error monitoring
• Security

These providers may only use information as necessary to perform services on our behalf.

8. Business Transfers

If EscrowFlo is involved in a merger, acquisition, financing, reorganization, or sale of assets, user information may be transferred as part of that transaction.

9. Legal Compliance

We may disclose information if required by:

• Law
• Court order
• Government request
• Legal process
• Regulatory investigation

We may also disclose information when necessary to:

• Protect users
• Prevent fraud
• Protect our rights
• Enforce agreements
• Investigate security incidents

10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect user information.

Security measures may include:

• Encryption in transit
• Encryption at rest where appropriate
• Secure authentication
• Role-based access controls
• Audit logging
• Infrastructure monitoring
• Security updates
• Regular backups

However, no system can guarantee absolute security.

11. Data Retention

We retain information for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain audit records
• Improve services

When information is no longer required, it is deleted or anonymized in accordance with our retention practices.

12. User Responsibilities

Users are responsible for:

• Maintaining account security
• Protecting login credentials
• Reviewing AI-generated information
• Verifying all transaction deadlines
• Ensuring uploaded information is accurate
• Complying with applicable laws and brokerage policies

13. Children's Privacy

EscrowFlo is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

If we learn that a child has submitted personal information, we will delete it promptly.

14. Your Privacy Rights

Depending on where you reside, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Delete personal information
• Request a copy of your data
• Object to certain processing
• Withdraw consent where applicable
• Appeal certain privacy decisions

To exercise these rights, contact us using the information below.

15. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:

• Know what personal information we collect
• Request deletion of certain information
• Correct inaccurate information
• Access categories of information collected
• Limit use of certain sensitive personal information where applicable
• Not be discriminated against for exercising your privacy rights

EscrowFlo does not sell personal information as defined under the CCPA/CPRA.

16. International Users

EscrowFlo is operated from the United States.

If you access the platform from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

17. Third-Party Services

EscrowFlo integrates with third-party providers that may include:

• Stripe
• Supabase
• SendGrid
• Anthropic Claude
• OpenAI
• Vercel
• Analytics providers
• Error monitoring providers

Each provider maintains its own privacy practices.

EscrowFlo is not responsible for third-party privacy policies.

18. Do Not Track Signals

Our website currently does not respond to browser "Do Not Track" signals because no uniform standard exists.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If material changes are made, we will update the Effective Date and, where appropriate, notify users through the application or by email.

Continued use of EscrowFlo after changes become effective constitutes acceptance of the revised Privacy Policy.

20. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us:

EscrowFlo
Email: support@escrowflo.com
Website: https://www.escrowflo.com